Testimonials
"My daughter has eczema and we've tried everything. Two weeks with this and her back isn't red after showers anymore."
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Filtera Refunds & Returns Policy
Our promise to you
60 days to feel
the difference.
If Filtera doesn't improve your skin or hair in 60 days, you get every penny back. No hoops. No hassle. No questions.
60-Day Money-Back Guarantee
100% refund · No return shipping required · Keep the product
How it works
Simple, honest, and on your side
We built Filtera because filtered water genuinely changes how your skin and hair feel. We stand behind that — which is why we give you 60 full days to experience it for yourself.
Most customers notice a difference in their skin within the first 1–2 weeks and meaningful hair improvement by weeks 3–4. We ask for 60 days because we want you to feel the full compounding effect, not just the first week.
1
Install Filtera and use it daily
Takes 5 minutes to install. No tools, no plumber. Just attach to your existing shower arm and start your 60-day window from your delivery date.
2
Give it the full 60 days
Skin and hair don't transform overnight — and unfiltered water doesn't damage them overnight either. Use Filtera consistently and give your body time to respond.
3
Not feeling a difference? Reach out.
Email us at support@filtera.com within 60 days of delivery. We'll process your full refund within 5–7 business days — no return required.
Optional
Share your journey with us
We'd love to see your before and after — not as a requirement, but because we genuinely care about whether Filtera worked for you. Customer journeys help us improve the product and help other shoppers make more informed decisions.
If you're open to sharing a photo when you reach out, we'd be grateful. But it's completely optional and will never affect your eligibility for a refund.
Share a before & after (optional)
If you'd like to share your results — skin texture, hair condition, scalp health — we'd love to feature your story and may reach out about joining our community of real Filtera users. No obligation, no pressure.
The details
The fine print — there isn't much
Timeframe
Refund requests must be submitted within 60 days of your delivery date
Condition
Product must have been installed and used daily as directed
Refund method
100% refunded to your original payment method within 5–7 business days
Return shipping
Not required — keep the product. Original shipping costs are non-refundable
Eligibility
Applies to first-time purchases only, one per customer
Contact
support@filtera.com — we respond within 24 hours, Mon–Fri
From our founder
A note from Deandrae
"I started Filtera because I spent years trying to fix my skin and hair with products that couldn't fully work — because my water was the real problem. I'm confident Filtera will make a difference for you the way it did for me. But if it doesn't, I'd rather give you your money back than have you feel like you took a chance and lost. That's not what this brand is about."
— Deandrae Mitchell, Founder of Filtera
Ready to feel the difference?
60 days. 100% money back if it doesn't work.
Free shipping. Keep the product either way.
— Deandrae Mitchell, Founder of Filtera
60-day money-back guarantee
Free shipping
ISO 9001 · ISO 14001 · CEC certified
20-stage filtration
